Description

Are you a highly motivated and results-oriented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy collaborating with a dynamic team? If so, the DRC may be the perfect fit for you!

We are seeking a Facility Coordinator to join our team. This key role requires a dedicated individual who can manage the day-to-day operations of a busy facility while also contributing innovative ideas to enhance the guest experience. As a Facility Coordinator, you will play a vital role in bringing the DRC's vision of "Inspiring the highest quality of life through exceptional experiences" to life. We believe in our core values: serving others, teamwork, driving change, being different, genuine communication, and embracing community.

What Winning Looks Like as a Facility Coordinator:

 Exceptional Customer Service: 

o    Builds strong rapport with customers through friendly and professional interactions.

o    Provides accurate and helpful information regarding programs, facilities, and memberships.

o    Effectively addresses customer concerns and resolves issues to their satisfaction.

 Leadership & Teamwork: 

o    Leads and motivates the Guest Services team.

o    Fosters a positive and collaborative work environment.

o    Assists other departments within the DRC when needed.

 Operational Excellence: 

o    Ensures the smooth and efficient operation of the front desk and recreation centers.

o    Accurately inputs customer information and completes all transactions efficiently.

o    Maintains a clean, safe, and welcoming environment for all guests.

 Professionalism & Attitude: 

o    Displays a positive and professional demeanor at all times.

o    Demonstrates a strong work ethic and a commitment to continuous improvement.

o    Prioritizes the needs of others and embraces a "service-first" mentality.

Skills Needed to Win as a Facility Coordinator:

Strong Communication & Interpersonal Skills: Excellent verbal and written communication skills.

Technical Proficiency: Proficiency in using relevant software systems (e.g., Xplor).

Problem-Solving & Decision-Making: Ability to effectively identify and resolve issues.

Organization & Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines.

Attention to Detail: Meticulous attention to detail in all aspects of work.

Proactive Learning: Seeks out opportunities for professional development and continuous learning.

Adaptability: Adapts to changing situations and embraces new challenges.

Initiative: Takes initiative to identify areas for improvement and implement solutions.

Requirements

Essential Job Requirements:

Education: Graduation from an accredited college or university with a degree in Recreation or a related field is preferred. 

Certifications: Must possess current CPR and First Aid Certification within 90 days of employment and be able to administer CPR and First Aid as needed. 

Experience: Two years of experience in customer service and/or recreation programs is preferred. 

Availability: Must be available to work evenings, weekends, and holidays as required by operational needs. 

Physical Requirements: 

o    Ability to sit, stand, stoop, bend, and walk for extended periods.

o    Ability to lift and carry objects up to 50 pounds.

o    Must possess good vision, hearing, and clear speech.

        Background Check: Must pass a criminal background check.